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See Set Up Your Environment

Why can't the recording app login while the client can, and why can the recording app send but not receive packets from the Agora servers?

Check the firewall configuration. See Set Up Your Environment.

Can I record the voice and video of a specified user?


Why is the recording duration of the recorded file incorrect?

Check whether the


Native/Web SDK and Recording SDK are in the same


channel for the same time. If so, Contact Agora customer support.

Why are there only audio files and no video files after recording?