Jitter may be caused by slow Internet connections, bad device performances, or the physical environment.
Step 1: Self-check
Check if the network is stable and in good condition. If not, switch to 4G or another Wi-Fi network.
Step 2: Contact Customer Support
If the issue persists, contact the Agora customer support team and submit the issue with the following information:
|Mandatory||The name of the channel where the users hear the jitter.|
|The uids of the users who hear the jitter.|
|The uid of the user who causes the jitter.|
|The recording files, if any.|
|Additional||Live broadcast: If the jitter comes from the host.|
|Video mode: If the video is smooth and clear.|