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Choppy videos may be caused by slow Internet connections or bad device performances. Check the following:

  • Check if the choppy videos are intermittent or consistent. Choppy videos being intermittent are normal due to the nature of the network and device.
  • Check if the Internet connection is stable. If it is stable but the video is still choppy, switch to 4G or another Wi-Fi network and check the video performance.
  • Try the video call on another device.
  • Turn off all pre-processing options, such as image enhancement, to ensure that the choppy video is not caused by any pre-processing option.

If this issue persists, contact Agora customer support with the following information:

  • The uid of the user who sees the choppy video playback (in a live broadcast, whether the user is the host or audience).
  • The time frame during which the choppy video playback appears.
  • SDK logs and screen recording files of the user.

You can check the statistics of every call in Agora Analytics in Dashboard. For more information, see Agora Analytics Tutorial.

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