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Blurry videos may be caused by low bitrates and resolution ratios. Check the following:

  • Check videoProfile. If possible, set videoProfile to a higher level to see whether the video is clearer.
  • Check the stream type of the receiver. If the stream type is low, call the setRemoteVideoStreamType method to switch from a low stream to high stream.
  • Switch to 4G or another WiFi network to ensure that the blurry video is not caused by poor Internet connections.
  • Turn off all pre-processing options.

If this issue persists, contact Agora customer support with the following information:

  • The uid of the user who sees the blurry video.
  • The time frame during which the blurry video appears.
  • SDK logs and screen recording files of the user.

You can check the statistics of every call in Agora Analytics in Dashboard. For more information, see Agora Analytics Tutorial.

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